Terms of use and subscription

Flolya is an online service for florists and other event professionals. It can be contacted at contact@flolya.com.

The service is offered in its commercial version. Questions about the operator can be sent to contact@flolya.com.

These terms apply when an account is created, Flolya is used or a subscription is purchased. Flolya is intended for professional use only.

Creating an account and, where offered, accepting the terms during payment means agreeing to the version in force on that date. Anyone acting for a studio confirms that they are authorised to bind it.

Users provide accurate, current information, protect their credentials and promptly report unauthorised access. Actions performed through an account are presumed to have been performed under its user’s responsibility unless shown otherwise.

The studio owner manages authorised members. Every member must use an individual account; sharing credentials is prohibited.

Flolya can be used to manage events, clients, arrangements, commercial proposals, documents, electronic signatures and purchasing lists. Available features depend on the plan and may evolve.

Flolya is a management tool. It does not replace legal, tax or accounting advice or the checks a professional must make before sending a quote, contract or invoice to their own client.

When eligible, a new studio may receive a 30-day free trial. A payment method is not required to start. At the end of the trial, the chosen subscription becomes payable if a payment method has been added, unless it is cancelled beforehand. If no payment method has been added, the trial ends without a charge.

Trial eligibility is determined from the studio’s Stripe subscription history. A studio cannot receive another free trial after using one.

The applicable prices, billing periods and limits are those shown on the Pricing page when the subscription is purchased. Displayed amounts include applicable taxes; the precise tax treatment appears on the invoice.

Subscriptions are paid in advance through Stripe. Flolya does not store complete payment card numbers. Invoices are made available through the billing facilities provided.

For late payments between professionals, penalties at the European Central Bank refinancing rate plus ten percentage points become payable without notice, together with the statutory €40 fixed recovery charge, subject to applicable law.

The subscription runs for the selected monthly or annual period and renews automatically for the same period. It can be cancelled through the billing portal before the next renewal date.

Cancellation takes effect at the end of the paid period. Unless required by law or expressly offered, a started period is not refunded on a pro-rata basis.

Member, event, signature and other resource allowances are set by the selected plan. In particular, users must not:

• circumvent service limits, security measures or access controls;
• use Flolya unlawfully, fraudulently or in a way that infringes third-party rights;
• disrupt the service, introduce malicious code or try to access another studio’s data.

Users retain ownership of content and data they import into Flolya. They grant Flolya only the rights needed to host, process, back up and return that content in order to provide the service.

Users confirm that they have a lawful basis and the necessary rights to process data about their clients, members and partners. For such data, the user acts as controller and Flolya generally acts as processor on the user’s instructions.

Flolya, its interface, code, brand, templates and original content are protected. A subscription grants only a personal, non-exclusive, non-transferable right to use the service for the contract term.

Nothing transfers ownership of Flolya to the user. Feedback and suggestions may be used to improve the service without disclosing the customer’s confidential information.

Flolya takes reasonable steps to keep the service available but does not guarantee uninterrupted or error-free operation. Maintenance, updates, provider incidents or events beyond its control may cause interruptions.

Support is available at contact@flolya.com. Flolya may improve, replace or remove a feature and will inform users when a change materially affects the subscribed service.

Each party is liable for direct loss caused by its proven breach. Flolya is not liable for business decisions made using the service, user-provided content, non-compliant use or third-party services outside its control.

To the extent permitted by law, Flolya’s total liability for any twelve-month period is limited to the amounts paid by the customer during that period. This limit does not apply where prohibited, including in cases of gross negligence or personal injury.

Flolya may suspend access for a security risk, overdue payment, unlawful use or material breach, with notice where circumstances allow. The agreement may be terminated if the breach is not remedied within a reasonable period.

Access ends when the agreement ends. Users must request or make available exports before that date. Some data may be retained where required by law or to establish, exercise or defend legal rights.

Flolya may amend these terms to reflect changes to the service, law or security. Material changes are announced a reasonable time before they take effect. Users may cancel if they do not accept the new version.

These terms are governed by French law. The parties will first seek an amicable solution. Failing that, disputes are submitted to the courts having jurisdiction under the applicable procedural rules.